Welcome to IceTrek Shop’s FAQ section! As your trusted source for premium figure skating equipment worldwide, we’ve compiled answers to the most common questions about our products, shipping, and services. Whether you’re shopping for blades, dresses, or accessories, find the information you need to glide through your purchase with confidence.
About IceTrek Shop
Who is IceTrek Shop designed for?
Our store caters to figure skaters of all levels – from beginners to competitive athletes – who value high-quality equipment and reliable global shipping. Our product range particularly appeals to:
- Competitive figure skaters needing professional-grade blades and accessories
- Parents of young skaters looking for durable, well-designed equipment
- Coaches and teams requiring bulk orders
- International skaters who need dependable delivery of specialized gear
What makes IceTrek Shop unique?
We combine premium figure skating products with exceptional global shipping services. Our Sacramento-based team understands skaters’ needs, offering:
- Carefully curated selection of blades, dresses, and accessories
- World-class shipping partners (DHL, FedEx, EMS) with full tracking
- Specialized packaging to protect delicate skating equipment
- Direct access to customer service who understand figure skating
Product Questions
What types of products do you specialize in?
We focus on high-performance figure skating equipment including:
- Blades: Professional models from brands like Eclipse and Edea
- Dresses: Including the popular Chloe Noel competition line
- Accessories: Blade covers, soakers, gloves, and protective gear
- Specialty Items: Unique products like Blade Blankies and Critter Covers
Are your products suitable for beginners?
Yes! While we carry professional-grade equipment, we also offer products perfect for beginners. Our CLEARANCE section often has excellent starter options, and our customer service team can help you select appropriate beginner blades and accessories.
Do you carry custom or made-to-order items?
Some items like Chloe Noel dresses may be made-to-order and require additional processing time. These will be clearly marked on product pages. During peak seasons (October-January), please allow extra time for these special items.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is there a minimum order amount?
While there’s no minimum to place an order, orders over $50 USD qualify for our Free Economy Shipping option.
Can I change or cancel my order after placing it?
We process orders quickly to get you your skating gear as soon as possible. If you need to make changes, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
Shipping & Delivery
Where do you ship?
We ship worldwide! However, we cannot ship to some Asian countries and remote areas due to carrier restrictions. If you’re unsure about your location, please contact us before ordering.
What shipping options are available?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, arriving 10-15 business days after dispatch with full tracking
- Free Economy Shipping: Via EMS for orders over $50 USD, arriving 15-25 business days after dispatch
How long does order processing take?
Typically:
- Order verification: Within 4 business hours
- Processing: 1-2 business days (longer during peak seasons or for custom items)
- You’ll receive tracking information when your package dispatches
Do you offer expedited shipping?
Yes! For urgent orders, please contact [email protected] before placing your order for expedited shipping quotes and availability.
What about customs and import fees?
International customers are responsible for any customs fees or import taxes in their country. These are not included in your order total and will vary by location. Delivery estimates don’t include customs clearance time.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unused, in original packaging with all tags attached. Please email [email protected] to initiate a return and receive instructions.
Are there any non-returnable items?
For hygiene and safety reasons, certain items like gloves and bunga pads cannot be returned unless defective. Custom-made items like Chloe Noel dresses are also non-returnable unless there’s a manufacturing defect.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. International returns may take longer to process due to transit times.
Customer Support
How can I contact customer service?
Our Sacramento-based team is happy to help! Email us at [email protected] for:
- Expedited shipping requests
- Large team orders
- Special packaging needs
- Questions about restricted shipping areas
- Product recommendations
What are your business hours?
Our team operates Monday-Friday, 9am-5pm Pacific Time. We typically respond to emails within one business day.
Still have questions? Our skating-savvy customer service team is ready to assist! Contact us at [email protected] or visit our website at icetrekstore.com for more information.