Last Updated: [Insert Date]
At IceTrek Shop (“we,” “us,” or “our”), we are committed to protecting the privacy of figure skaters, coaches, and enthusiasts who use our website (icetrekstore.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of our premium figure skating equipment.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you place orders for blades, dresses, or accessories.
- Transaction Information: Details about purchases of Edea skates, Eclipse blades, Chloe Noel dresses, or other products.
- Technical Data: IP address, browser type, device information, and cookies data to enhance your shopping experience.
- Communication Data: Records of customer service inquiries regarding team orders, custom items, or payment questions.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders for blades, blade covers, dresses, and other figure skating equipment
- Provide secure payment processing through Visa, MasterCard, JCB, and PayPal
- Offer customer support for international customers and team/club orders
- Improve our product offerings like Blade Blankies and Bunga Pads
- Send order confirmations and shipping updates (free economy shipping on orders over $50 USD)
- Prevent fraud and maintain the security of our payment system
3. Data Sharing and Disclosure
We may share your information with:
- Payment Processors: To complete transactions for your Graf skates or Brad Griffies Designs
- Shipping Carriers: To deliver your Edea Ice products worldwide (excluding some Asian and remote areas)
- Service Providers: Companies that help with website operations, marketing, and customer service
- Legal Requirements: When required by law or to protect our rights
We never sell your personal information to third parties.
4. Data Storage and Security
We take the security of your figure skating equipment purchases as seriously as you take your edge sharpening:
- All transactions are processed using 256-bit SSL encryption
- We are PCI-DSS compliant for payment processing
- Credit card data is not stored on our servers after processing
- Regular security audits of our systems
5. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications
- Request information about how your data is processed
- Withdraw consent for data processing (where applicable)
To exercise these rights, contact our Sacramento-based team at [email protected].
6. Cookies and Tracking Technologies
Like a well-fitted blade cover protects your skates, we use cookies to protect and enhance your experience:
- Essential Cookies: Necessary for secure checkout and processing orders of Critter Covers or CLEARANCE items
- Analytics Cookies: Help us understand how skaters navigate our site to improve our selection of Eclipse Blades and accessories
- Preference Cookies: Remember your settings for future visits
You can manage cookie preferences through your browser settings.
7. International Data Transfers
As we ship globally (with some exceptions), your data may be transferred outside your country of residence. We ensure all transfers comply with applicable data protection laws.
8. Changes to This Policy
We may update this policy as we expand our product line with new Chloe Noel Dresses or Blade Buddies. The updated version will be posted on our website with a new “Last Updated” date.
9. Contact Us
For questions about this Privacy Policy or your personal data:
Email: [email protected]
Mail: 2642 Riverwood Drive, Sacramento, US 95814
Hours: Monday-Friday, 9am-5pm Pacific Time
Thank you for trusting IceTrek Shop with your figure skating needs – from professional-grade blades to adorable accessories, we value your privacy as much as we value your performance on the ice.