Term and Conditions

Last Updated: [Insert Date]

Welcome to IceTrek Shop! These Terms and Conditions govern your use of our website at icetrekstore.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for figure skaters, coaches, and enthusiasts purchasing premium skating equipment. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property

All content on IceTrek Shop, including product designs (especially Brad Griffies Designs and Chloe Noel collections), logos, and text, is our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our figure skating products including:

• Blades (Eclipse, Edea Ice)
• Protective gear (Bunga Pads, Blade Blankies)
• Apparel (Chloe Noel dresses, Graf accessories)
• Specialty items (Critter Covers, Blade Buddies)

Colors may vary slightly due to monitor settings. Please refer to sizing charts for apparel.

2.2 Product Availability

Clearance items marked “final sale” have limited stock. We reserve the right to cancel orders for unavailable items and will notify you promptly.

3. Ordering Process

3.1 Order Acceptance

Your order constitutes an offer to purchase. We confirm acceptance when we email your order confirmation. We may refuse orders for:

• Custom items requiring modification
• Orders to restricted regions (certain Asian countries/remote areas)
• Suspected fraudulent activity

3.2 Pricing and Payment

4. Shipping Policy

4.1 Processing and Delivery

• Processing Time: 1-2 business days (excluding weekends/holidays)
• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

Note: Delivery estimates exclude customs clearance time. We cannot guarantee delivery dates.

4.2 Shipping Restrictions

We cannot ship sharpened blades or certain protective gear to some countries due to local regulations.

5. Returns and Exchanges

5.1 Return Eligibility

5.2 Non-Returnable Items

• Custom/personalized Brad Griffies Designs
• Used protective gear (Bunga Pads, Blade Soakers)
• Clearance “final sale” items
• Sharpened or used products

5.3 Return Process

1. Email [email protected] within 15 days
2. Include order number and reason
3. Wait for RMA approval (1-2 business days)
4. Ship to: IceTrek Shop Returns, 2642 Riverwood Drive, Sacramento, CA 95814

Customers cover return shipping unless error is ours.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your credentials.

6.2 Prohibited Conduct

You agree not to:

• Misuse product information for commercial purposes
• Attempt to return ineligible items
• Provide false information during checkout

7. Liability Limitations

7.1 Product Use

IceTrek Shop isn’t liable for:

• Injuries from improper equipment use
• Damage from normal wear/tear
• Modifications to products post-purchase

7.2 Website Operation

We’re not responsible for temporary site unavailability or technical issues beyond our control.

8. Dispute Resolution

Any disputes will be governed by California law. We encourage contacting us at [email protected] before pursuing legal action.

9. Policy Changes

We may update these terms. Continued use after changes constitutes acceptance. Major changes will be notified via email.

10. Contact Information

IceTrek Shop
2642 Riverwood Drive
Sacramento, CA 95814 USA
Email: [email protected]
Hours: Monday-Friday, 9am-5pm Pacific Time